Refund Policy

Last updated: July 2026

We stand behind the products we carry. If there's an issue with your order, please don't hesitate to reach out — we'll work to find a fair resolution.

Returns

We accept return requests within 14 days of delivery. To initiate a return, please contact us at support@cccollective.co with your order number and reason for return. We'll review your request and respond within 2 business days.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, please contact us within 7 days of delivery with your order number and photos of the item. We will arrange a replacement or issue a full refund.

Refunds

Approved refunds are returned to your original payment method and typically process within 5–7 business days, depending on your bank or payment provider.

Cancellations

Orders may be cancelled if requested before they have been submitted for fulfillment. Please contact us as soon as possible at support@cccollective.co if you need to cancel.